Knowledge Base

XaniaHosting.com Customer Knowledge Base

Welcome to XaniaHosting

Welcome to the XaniaHosting knowledge base! Here, you'll find comprehensive guides for all our services. If you need additional assistance, our support team is available 24/7 through your client area.

Table of Contents

1. Getting Started with XaniaHosting

Creating Your Account

1. New Customer Registration
   • Visit www.xaniahosting.com
   • Click "Register" in the top right corner
   • Fill in required information:
     • Full Name
     • Email Address
     • Phone Number
     • Company Name (if applicable)
     • Address Details
   • Verify your email through the confirmation link
   • Access your client dashboard
2. Client Area Overview
   • Dashboard features
   • Service management
   • Billing overview
   • Support ticket system
   • Knowledge base access

Payment Methods

1. Available Payment Options
   • Credit/Debit Cards
   • PayPal
   • Bank Transfer
   • Other available methods
2. Setting Up Automatic Payments
   • How to enable auto-renewal
   • Managing payment methods
   • Update billing information
   • Payment reminders

2. Domain Services

Domain Registration

1. How to Register a New Domain
   • Search for your domain
   • Check availability
   • Select registration period
   • Add domain privacy (optional)
   • Complete purchase
2. Domain Pricing
   • Popular TLD prices
   • Premium domain options
   • Bulk registration discounts
   • Special offers
3. Domain Management
   • Accessing domain control panel
   • Managing DNS records
   • Updating contact information
   • Transfer lock settings
   • ID Protection services

Domain Transfers

1. Transfer Process
   • Preparation steps:
     • Unlock domain at current registrar
     • Obtain authorization code
     • Verify admin email access
   • Initiate transfer at XaniaHosting
   • Monitor transfer status
   • Completion confirmation
2. Transfer Requirements
   • Domain age requirements
   • Transfer eligibility
   • Required documentation
   • Transfer timing expectations

3. Web Hosting Services

Shared Hosting Plans

1. Plan Options
   • Starter Package
     • Storage space
     • Bandwidth
     • Email accounts
     • Databases
   • Professional Package
     • Enhanced resources
     • Additional features
     • Business tools
   • Enterprise Package
     • Maximum resources
     • Premium features
     • Priority support
2. Features Included
   • cPanel access
   • Free SSL certificates
   • Daily backups
   • Website builder
   • Email hosting
   • PHP versions
   • MySQL databases
   • Softaculous installer

VPS Hosting

1. VPS Plans
   • Resource Allocations
   • Operating System Options
   • Management Level
   • Control Panel Choices
2. VPS Management
   • Access methods
   • Resource monitoring
   • Backup solutions
   • Security features

Dedicated Servers

1. Server Options
   • Hardware configurations
   • Operating systems
   • Management levels
   • Add-on services
2. Server Management
   • Remote access
   • Monitoring tools
   • Backup systems
   • Security measures

4. Website Management

Control Panel Usage

1. cPanel Features
   • File Manager
     • Uploading files
     • Creating directories
     • File permissions
     • File editing
   • Email Management
     • Creating accounts
     • Setting up forwarders
     • Spam filters
     • Webmail access
   • Database Management
     • Creating databases
     • User management
     • phpMyAdmin
     • Backup options
2. Website Tools
   • SSL installation
   • Domain pointing
   • Backup management
   • Statistics tools

Website Security

1. Security Features
   • SSL Certificates
     • Types available
     • Installation process
     • Renewal procedure
     • HTTPS setup
   • Malware Protection
   • Firewall Options
   • Backup Solutions

5. Email Services

Email Setup

1. Creating Email Accounts
   • Account creation process
   • Storage limits
   • Security settings
   • Webmail access
2. Email Client Configuration
   • Desktop setup
     • Outlook
     • Thunderbird
     • Apple Mail
   • Mobile setup
     • iOS
     • Android
   • SMTP/IMAP settings

Email Security

1. Protection Features
   • Spam filtering
   • Virus protection
   • Email encryption
   • Archive options

6. Billing & Support

Billing Management

1. Invoice System
   • Viewing invoices
   • Payment methods
   • Billing cycles
   • Credit balance
2. Service Renewal
   • Auto-renewal settings
   • Manual renewal
   • Renewal notifications
   • Grace periods

Technical Support

1. Getting Help
   • Opening tickets
   • Live chat support
   • Phone support
   • Emergency contacts
2. Common Solutions
   • Frequently asked questions
   • Troubleshooting guides
   • Video tutorials
   • Setup wizards

7. Account Security

Security Settings

1. Account Protection
   • Password management
   • Two-factor authentication
   • Login history
   • Security notifications
2. Best Practices
   • Regular password changes
   • Secure access methods
   • Information protection
   • Backup procedures

8. Service Upgrades & Changes

Upgrading Services

1. Upgrade Process
   • Plan comparison
   • Resource calculator
   • Upgrade steps
   • Data migration
2. Service Changes
   • Modifying services
   • Adding features
   • Resource adjustments
   • Downgrade options

9. Legal & Policies

Service Agreements

1. Terms of Service
   • Service terms
   • Usage policies
   • Privacy policy
   • Data protection
2. Acceptable Use
   • Content guidelines
   • Resource usage
   • Prohibited activities
   • Compliance requirements

10. Additional Resources

Tutorials & Guides

1. Getting Started
   • Platform tutorials
   • Setup guides
   • Configuration help
   • Best practices
2. Advanced Topics
   • Optimization guides
   • Security hardening
   • Performance tuning
   • Development tools